Terms & Conditions of Hire

Last updated: 15 August 2026

These Terms & Conditions apply to all bookings made with Propagander. By accepting a quotation, paying a deposit, or proceeding with a booking, the client acknowledges that they have read, understood and agree to these Terms & Conditions.

1. Pricing

1.1 All prices displayed are for prop hire services only and are exclusive of GST.

1.2 GST, delivery, installation, collection, security bonds (where applicable) and any additional charges will be added to the client's invoice.

1.3 All quotations are subject to availability until a booking has been confirmed.

2. Bookings, Deposits & Payments

2.1 A booking is not confirmed until the required deposit has been received.

2.2 Deposits must be paid within two (2) business days of the quotation or invoice being issued. After this period, Propagander reserves the right to release the quoted hire items for public hire.

2.3 The remaining balance of the invoice, together with any applicable security bond, must be paid no later than seven (7) days prior to the event date unless otherwise agreed in writing.

2.4 Deposits are non-refundable, non-transferable and cannot be exchanged for a credit or applied to another booking.

2.5 Full payment must be received prior to collection, delivery or installation of any hire equipment.

2.6 Valid photographic identification is required for all prop hire bookings. Acceptable identification includes a current driver's licence or other government-issued photo identification.

2.7 Payment may be made by credit card, debit card or bank deposit.

3. Security Bond

3.1 Certain hire items require a security bond. Where applicable, this will be advised during the quotation process and included on the client's invoice.

3.2 Subject to these Terms & Conditions, the security bond will be refunded within forty-eight (48) hours following return or collection, provided all hire equipment is returned in its original condition and no loss, theft or damage has occurred.

3.3 The client is responsible for any loss, theft or damage to the hire equipment during the hire period and agrees to pay the full repair or replacement cost together with any reasonable costs incurred by Propagander arising from the damage, loss or theft, including freight, sourcing, labour and administration costs where applicable.

3.4 The client is responsible for ensuring all hire equipment is kept secure, protected from weather where appropriate, and used only for its intended purpose throughout the hire period.

3.5 All hire equipment is inspected prior to collection or delivery to ensure it is clean, safe and presented to Propagander's quality standards.

3.6 Backdrops, plinths, props and hired equipment must not be dismantled, moved, modified or repositioned without the prior written approval of Propagander.

3.7 All hire equipment must be returned in the same condition in which it was supplied, allowing for fair wear and tear only.

4. Collection, Delivery & Installation

4.1 Hire equipment may be collected from Propagander's Upper Swan warehouse by appointment, or delivery and installation may be arranged.

4.2 Some props, scenery or hire equipment may not be suitable for customer collection due to their size, weight, fragility, installation requirements or transport requirements. Propagander will advise where delivery and/or installation is required.

4.3 Clients collecting hire equipment are responsible for ensuring that their vehicle and transport arrangements are suitable for the size, weight and nature of the hired items.

4.4 Delivery quotations will specify the delivery, installation, collection, labour and any other applicable charges.

4.5 The client must advise Propagander prior to booking of any site conditions or access restrictions that may affect delivery, installation or collection, including but not limited to:

• Stairs
• Uneven ground
• Grass or soft surfaces
• Outdoor locations
• Restricted vehicle access
• Loading docks
• Venue access times
• Lift access
• Limited parking

4.6 Failure to provide accurate venue information may result in delays, additional charges or cancellation where access is unsafe or impractical.

4.7 Upon collection, delivery or installation, the client or their authorised representative must inspect the hire equipment. Unless Propagander is notified of any issue before the equipment is used, the hire equipment will be deemed to have been supplied in good order and in accordance with the booking.

5. Minimum Hire

5.1 There is no minimum hire spend for standard local hire bookings.

5.2 Country, regional or interstate deliveries may be subject to a minimum hire value.

5.3 Delivery, transport, installation, collection and labour charges may also apply to country, regional or interstate bookings.

5.4 Any applicable minimum hire value, delivery fee, transport charge or labour charge will be advised as part of the quotation process.

6. Hire Period & Late Collection

6.1 The standard hire period is three (3) days unless otherwise agreed.

6.2 The approved hire period, including any agreed extension, will be specified on the client's invoice.

6.3 All hire equipment must be returned or made available for collection at the agreed date, time and location unless an extension has been approved in writing by Propagander.

6.4 Requests to extend the hire period must be made before the scheduled return or collection date. Extensions are subject to availability and cannot be guaranteed, as hire equipment may already be reserved for another booking.

6.5 Approved extensions will incur additional hire charges. Additional delivery, collection, transport, labour or administration charges may also apply where changes to the original booking require a revised collection schedule.

6.6 If hire equipment is not returned or available for collection at the agreed date and time and no extension has been approved, Propagander reserves the right to charge:

• Additional hire fees for the extended hire period;
• Additional delivery, collection, transport and labour charges;
• A rebooking fee where an additional collection is required; and
• Any reasonable costs incurred where the delayed return impacts another booking or scheduled delivery.

These charges may be deducted from the security bond where applicable or invoiced separately and are payable immediately upon receipt of the invoice.

6.7 If Propagander is unable to collect the hire equipment because the venue is inaccessible, the equipment has not been made available, or suitable collection arrangements have not been made, additional collection, transport and labour charges may apply.

7. Availability & Substitutions

7.1 Hire equipment is not reserved until the required deposit has been received.

7.2 Propagander reserves the right to substitute hire equipment with an item of equal or greater style, quality or value should the original item become unavailable due to circumstances beyond our reasonable control.

8. Ownership of Hire Equipment

8.1 All hire equipment remains the sole property of Propagander at all times.

8.2 The client acquires no ownership or proprietary rights in any hired equipment.

8.3 Hire equipment must not be sold, loaned, sub-hired, altered, repaired or otherwise disposed of without the prior written consent of Propagander.

9. Client Responsibilities

The client accepts full responsibility for all hire equipment from the time of collection or delivery until it is returned to, or collected by, Propagander.

The client agrees to:

• Keep all hire equipment secure.
• Use all hire equipment safely and only for its intended purpose.
• Ensure children are supervised around decorative structures and props.
• Immediately notify Propagander of any loss, theft or damage.
• Ensure all hire equipment is returned or available for collection at the agreed time.
• Not attach decorations, tape, glue, nails, screws, staples, paint or other materials to any hired item unless approved in writing by Propagander.

10. Outdoor Events & Weather

10.1 Where hire equipment is used outdoors, the client accepts full responsibility for ensuring the equipment is adequately protected from weather conditions including rain, wind, excessive heat, moisture, dust and direct sunlight where appropriate.

10.2 Hire equipment must not be left exposed to adverse weather conditions that may cause damage or create a safety risk.

10.3 The client is responsible for monitoring weather conditions throughout the hire period and must take appropriate action to protect the hire equipment if weather conditions change.

10.4 Propagander reserves the right to refuse installation, delay installation or remove hire equipment where, in its reasonable opinion, weather conditions make installation or continued use unsafe.

10.5 The client remains responsible for any loss or damage caused by weather exposure where reasonable precautions have not been taken.

10.6 No refund or reduction in hire charges will be provided where hire equipment cannot be used due to adverse weather after delivery and installation has occurred.

10.7 The client is responsible for obtaining any approvals required by the venue for the installation and use of the hire equipment. Propagander accepts no responsibility for costs arising from venue restrictions or the client's failure to obtain the necessary approvals.

11. Cancellations & Booking Changes

11.1 All cancellations must be submitted in writing via email.

11.2 Deposits are non-refundable and non-transferable.

11.3 Cancellation of a booking does not entitle the client to a refund of any deposit paid.

11.4 Items may be removed from a confirmed booking up to four (4) weeks prior to the event unless otherwise agreed by Propagander.

11.5 Additional hire items may be added to a booking at any time, subject to availability.

12. Photography & Marketing

The client grants Propagander permission to use photographs and video featuring the hired equipment for marketing, advertising, portfolio, website, social media and promotional purposes.

Where reasonably possible, Propagander will respect the privacy of guests and will not intentionally identify individuals without their consent.

13. Force Majeure

Propagander shall not be liable for any failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to severe weather, fire, flood, natural disaster, pandemic, industrial action, government restrictions, venue closures or transport disruptions.

The cancellation provisions contained within these Terms & Conditions continue to apply in these circumstances.

14. Limitation of Liability

To the maximum extent permitted by law, Propagander shall not be liable for any indirect, consequential or economic loss arising from the hire or use of the equipment.

The client agrees to indemnify and hold harmless Propagander from any claims, liabilities, damages, losses or expenses arising from the misuse, incorrect installation, unauthorised movement or negligent use of the hire equipment while it is in the client's possession or control.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law where such rights cannot legally be excluded.

15. Right to Refuse Hire

Propagander reserves the right to refuse the hire of any equipment, cancel a booking prior to collection or delivery, or refuse installation where it reasonably believes:

• The equipment may be damaged;
• The installation presents a safety risk;
• Access to the venue is unsafe or impractical;
• Payment has not been received in accordance with these Terms; or
• The client has breached these Terms & Conditions.

16. Governing Law

These Terms & Conditions are governed by the laws of Western Australia.

Any dispute arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Western Australia.

17. Acceptance

Payment of a deposit, acceptance of a quotation, confirmation of a booking or acceptance of collection or delivery constitutes acceptance of these Terms & Conditions of Hire.